GTP replied on 23/04/2024 11:42
Posted on 23/04/2024 11:42
I do despair...The IT Dept strikes again !! Yesterday I thought I would look at the latest club offer of 'Save £5 off on selected sites this summer' which had arrived in my 'inbox'..
Selecting the app on my iPhone, I was asked to update to the latest version...which I did. First up at login was the opening message 'Membership login, If you want to do this later, you can continue as a guest for now.' Try again...this time the same message appeared but added "Error logging in. Please check your details and try again..or contact us. So, Tried again...this time bypassing the Biometrics Login using the email and password method...Success !!
Checking the app out further I discovered that the 'my card' tab brings up the message "Sorry we're unable to show your membership card in the app at the moment. Please try logging out and back in again. Alternatively you can access your card in 'My Profile' section of the website using the button below.
Just how long are we going to suffer these IT errors both with the app and the web site.... A senior Manager/Director in any other organisation would be asking if the IT dept is fit for purpose....
(Copied into to Customer Services for a response)
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